Privacy policy

Last updated: 27th October 2026

This Privacy Policy explains how Is It Brian Or Bryan (“we,” “us,” or “our”) collects, uses, holds and discloses your personal information when you visit or make a purchase from https://isitbrianorbryan.com/ (the “Site”) or otherwise interact with our services.

In this policy, “you” refers to any visitor or customer using our Site or services.

We are committed to handling personal information responsibly and transparently. Where the Australian Privacy Act 1988 (Cth) applies to us, we handle personal information in accordance with the Australian Privacy Principles (APPs).

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

2. Personal Information We Collect

a) Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

Contact details such as your name, email address, phone number, and billing or shipping address
Order information including products purchased, payment confirmation, transaction details and delivery information
Account information such as login credentials and saved preferences, where applicable
Customer service communications, enquiries, complaints or feedback
Marketing preferences
Product reviews or other content you voluntarily submit

We only request information that is reasonably relevant to the purposes for which it is collected.

b) Information Collected Automatically

When you visit or use our Site, we may automatically collect certain information, including:

IP address
Device type
Browser type
Operating system
Website usage information, such as pages viewed, interactions and general browsing activity
Information collected through cookies, pixels and similar technologies

We may use cookies and similar technologies to support Site functionality, remember preferences, analyse website traffic, measure advertising performance and improve our services.

Where third-party tracking technologies are used, the information collected may be shared with the relevant third-party provider in accordance with this Privacy Policy and the provider's own privacy practices.

c) Information from Third Parties

We may receive personal information from third parties that help us operate our business, including:

Shopify, our ecommerce platform provider
Payment processors
Shipping and delivery providers
Website hosting and technology providers
Analytics providers
Marketing and advertising platforms, such as Google and Meta, where applicable
Other service providers that support our business operations

Where personal information is collected from a third party, we will handle that information in accordance with applicable privacy requirements.

3. How We Use Your Personal Information

We may use your personal information to:

Process and fulfil orders and arrange delivery of products
Process payments and transactions
Manage customer accounts and preferences, where applicable
Communicate with you about your orders, purchases, enquiries and customer support requests
Respond to complaints, questions and other communications
Send marketing communications where permitted and, where required, with your consent
Administer promotions, competitions or other activities you participate in
Detect, prevent and investigate fraud, security issues or misuse of our Site
Analyse website usage and improve our website, products, services and customer experience
Understand how customers interact with our Site and advertising
Maintain and improve the security and functionality of our systems
Comply with applicable legal, regulatory, accounting and tax obligations
Establish, exercise or defend legal claims where reasonably necessary

We will not use personal information for purposes that are unrelated to the purposes described above unless permitted or required by applicable law.

4. Marketing Communications

Where permitted by law, we may send you marketing communications about our products, promotions, offers or other services.

If you receive marketing communications from us electronically, you can unsubscribe using the unsubscribe facility included in the communication or by contacting us using the details provided in this Privacy Policy.

Australian spam laws generally require consent before commercial electronic messages are sent and require commercial messages to contain an appropriate unsubscribe facility. ACMA

We will respect valid unsubscribe requests in accordance with applicable law.

Unsubscribing from marketing communications will not prevent us from sending you essential service or transactional communications relating to purchases or services you have requested, where permitted by law.

5. How We Share Personal Information

We may disclose personal information to trusted third parties where reasonably necessary for operating our business and providing our services.

These parties may include:

Payment processors and financial service providers
Shipping, fulfilment and delivery providers
Shopify and other ecommerce technology providers
Website hosting and technology providers
Analytics providers
Marketing and advertising providers
Customer service and communications providers
Professional advisers, such as accountants, lawyers or consultants, where appropriate
Government agencies, regulators or law enforcement authorities where disclosure is required or authorised by law
Parties involved in a proposed or actual sale, merger, acquisition, restructuring or transfer of all or part of our business

We do not sell your personal information as a commercial product.

However, certain information may be disclosed to advertising, analytics or technology providers in connection with advertising, measurement, analytics or website functionality. The nature of this disclosure will depend on the technologies and services we use.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Remember preferences
Keep the Site functioning properly
Analyse website traffic and usage
Understand how visitors interact with our Site
Measure advertising performance
Support relevant advertising and marketing activities
Improve our website, products and services

You can manage or disable cookies through your browser settings.

Some cookies and similar technologies may be provided by third parties, including analytics and advertising providers.

Disabling certain cookies may affect the functionality or performance of parts of the Site.

Where we use third-party tracking pixels or similar technologies, we may provide additional information about those technologies and their purposes through relevant website notices or settings. The OAIC recommends clear disclosure of third-party tracking pixels and their purposes. OAIC

7. Third-Party Websites and Services

Our Site may contain links to third-party websites, applications or services that are not operated or controlled by us.

We are not responsible for the privacy practices, content or policies of third-party websites or services.

We encourage you to review the privacy policy of any third party before providing personal information to that third party.

8. Children's Data

Our Site is not specifically directed at children.

We do not knowingly request personal information from children for purposes that are not reasonably necessary for providing our products or services.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us using the details below so that we can review the situation and take appropriate action.

9. Your Privacy Rights

Where applicable under Australian privacy law, you may have rights in relation to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading
Make a privacy complaint if you believe we have mishandled your personal information
Withdraw consent where we rely on your consent for a particular use of your personal information, subject to any legal or operational limitations

Access to Personal Information

You may contact us using the details in Section 13 to request access to personal information we hold about you.

We may need to verify your identity before providing access to personal information.

Where the Australian Privacy Principles apply, requests for access will be handled in accordance with applicable requirements. Organisations generally should respond to access requests within a reasonable period, with 30 calendar days being the OAIC's general guide. OAIC

Correction of Personal Information

If you believe personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you may ask us to correct it.

You can make a correction request by contacting us at info@isitbrianorbryan.com

Where the Australian Privacy Principles apply, we will handle correction requests in accordance with applicable requirements. The OAIC states that organisations should generally respond within a reasonable period, ordinarily no more than 30 calendar days. OAIC

We will not charge you for making a request to correct personal information where the Australian Privacy Principles prohibit such a charge.

10. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first using:

Email: info@isitbrianorbryan.com

Phone: 0404 256 829

Business Name: Is It Brian Or Bryan

Please provide enough information for us to understand your concern and, where possible, explain what outcome you would like us to provide.

We will investigate and respond to your complaint within a reasonable period.

If the Australian Privacy Act applies to us and you are not satisfied with our response, or we do not respond within a reasonable period, you may be able to lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC).

The OAIC generally expects individuals to complain to the organisation first and give the organisation an opportunity to respond, generally around 30 days, before lodging a complaint with the OAIC. OAIC

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Fulfil orders and provide services
Maintain business and transaction records
Respond to enquiries and complaints
Meet legal, accounting and tax obligations
Resolve disputes
Prevent fraud and misuse
Establish, exercise or defend legal claims
Comply with other applicable legal requirements

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any applicable legal or regulatory requirement to retain the information.

Where the Australian Privacy Principles apply, APP 11 requires reasonable steps to destroy or de-identify personal information that is no longer needed for a permitted purpose, subject to applicable exceptions. OAIC

12. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include appropriate technical and organisational safeguards, access controls, authentication procedures, secure service providers and other security measures appropriate to the information we hold.

However, no method of electronic transmission, internet communication or storage is completely secure.

Accordingly, while we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

If a data breach occurs that is subject to Australia's Notifiable Data Breaches scheme and is likely to result in serious harm, applicable notification requirements may apply. OAIC

13. International Data Transfers

Some of our service providers may be located outside Australia. As a result, personal information may be transferred to, stored in or accessed from countries outside Australia.

The countries in which our relevant overseas service providers are likely to be located include:

China, the United States, Canada and other countries where our third-party service providers process or store personal information.

Where the Australian Privacy Principles apply and we disclose personal information to an overseas recipient, we will take reasonable steps required by applicable Australian privacy law in relation to that disclosure.

Australian Privacy Principle 8 generally requires an APP entity to take reasonable steps to ensure an overseas recipient does not breach the APPs in relation to the information, subject to applicable exceptions. OAIC

Because our third-party service providers and their infrastructure may change, the countries listed above should be reviewed periodically and updated where necessary.

14. Automated Decision-Making

We may use automated systems, algorithms and software tools to support the operation of our website and business, including order processing, website analytics, product recommendations and marketing.

We do not currently use automated decision-making involving personal information that is reasonably expected to significantly affect an individual's rights or interests.

If our use of automated systems changes, we will review and update this Privacy Policy as necessary to accurately describe our relevant practices and comply with applicable privacy laws.

15. Contact Us

For questions about this Privacy Policy, requests concerning your personal information, or privacy complaints, please contact us using the details below.

Business Name: Is It Brian Or Bryan
ABN: 22 353 038 861
Business Address: 72 New Canterbury Rd Petersham, NSW 2049, Australia
Email: info@isitbrianorbryan.com
Phone: 0404 256 829
Opening Hours: Monday to Friday 9 am - 5 pm (AEST)

We aim to respond to customer and privacy enquiries within 24 - 48 hours.