Refund policy

Returns & Refunds Policy

At Is It Brian Or Bryan, we want you to feel confident when shopping with us. This Returns & Refunds Policy explains when returns are accepted, how to request one, and how refunds are processed in accordance with Australian Consumer Law.

1. Returns Timeframe

We offer a 30-day return window from the date you receive your order.

To be eligible for a return, items must be:

Unused and in original condition
Returned in original packaging
Free from damage, stains, or signs of wear
Returned with any included accessories or documentation

We do not charge restocking fees.

2. Return & Refund Eligibility

Change of Mind

We do not accept change-of-mind returns or refunds as part of our standard returns policy.

This includes situations where you ordered the wrong item, selected the wrong size or colour, or no longer want the product.

This exclusion does not affect your rights under the Australian Consumer Law if a product is faulty, does not match its description, is not of acceptable quality, or otherwise fails to meet a consumer guarantee.

Wrong Item Received

If you received the incorrect product (wrong model, type, or colour), please contact us within 7 days of delivery.

We will arrange the appropriate resolution, which may include:

Replacement shipment
Full refund

In these cases, Is It Brian Or Bryan will cover any return shipping costs.

Damaged in Transit

If your order arrives damaged, please notify us within 7 days of delivery with clear photos of:

The damaged item
The packaging

After review, we will offer a replacement or refund in line with Australian Consumer Law.

Faulty or Defective Items

If your product has a manufacturing fault, you are entitled to a repair, replacement, or refund under Australian Consumer Law.

Please contact us within 30 days of delivery and provide photo or video evidence of the issue.

Item Never Arrived

If your order has not arrived within 10 business days after the estimated delivery window, please contact us at:

📩 info@isitbrianorbryan.com

Once the courier confirms the parcel is lost, you may choose between:

A replacement order
A full refund

3. Order Cancellations

Orders are processed quickly and cannot be cancelled once placed.

4. How to Request a Return

To start a return, please email us with:

Your order number
Reason for return
Photos or videos (if applicable)

📩 info@isitbrianorbryan.com

If approved, we will provide return instructions. All returns must be sent using a trackable shipping service.

5. Refund Processing

Once your return is received and inspected, refunds are processed within 14 days.

Refunds are issued to the original payment method unless store credit is requested.

6. Non-Returnable Items

The following items are not eligible for return:

Gift cards
Personalised/custom products
Hygiene-sealed items once opened (where applicable)

Any non-returnable product will be clearly marked on the product page.

7. Exchanges

We do not offer direct exchanges.

To receive a different item, please return the original purchase and place a new order.

8. Australian Consumer Law Notice

Nothing in this policy limits your rights under Australian Consumer Law.

You are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable loss or damage.

9. Contact Us

For any questions regarding returns or refunds, contact:

IS IT BRIAN OR BRYAN
📩 Email: info@isitbrianorbryan.com
📞 Contact: 404256829
⏱ Response time: 24–48 hours
📍 Serving customers across Australia